Refund policy

We want you to feel safe buying from us. This page explains how returns and refunds work at Novitheric.

1. The 90-Day Results-or-Refund Guarantee

Try TriCore for 90 days from the day it is delivered. If your back does not feel better, we refund you in full, and we pay the return postage. Read the full steps on our 90-Day Guarantee page.

2. How to start a return

  1. Email support@novitheric.com with your order number.
  2. We reply within 1 hour with a free prepaid return label and the return address.
  3. Please do not post your TriCore before we send the label, so it reaches the right place.

3. Condition of returns

  • You can use TriCore before you return it. Normal signs of use are fine.
  • You do not need to send it back complete or in the original box.

4. Refunds

  • We refund to your original payment method.
  • Once your return is approved, we send your refund within 2–3 days.
  • Your bank or card provider may take a few more days to show it.
  • Delivery was free, so there are no delivery charges to deduct.

5. Pairs (S$280)

You can return just one TriCore from a pair. We refund the full S$280 order amount.

6. Damaged, faulty or wrong item

If your TriCore arrives damaged, faulty, or is not what you ordered, email support@novitheric.com with a photo. We will send a replacement or refund you, at no cost to you.

7. Cancelling an order

If you want to cancel before your order ships, email us as soon as you can. If it has not shipped, we cancel it and refund you in full. If it has shipped, you can still return it under the guarantee.

8. Your legal rights

This policy does not take away any rights you have under Singapore law, including the Consumer Protection (Fair Trading) Act and its lemon law provisions.

Contact

Email: support@novitheric.com. We reply within 1 hour.