Golden Ticket Terms & Conditions

Golden Ticket Promotion: Terms and Conditions

These terms apply to the Novitheric Golden Ticket promotion (the "Promotion"). By placing a qualifying order, you agree to these terms.

1. Promoter

  1. The Promotion is run by Novitheric (the "Promoter"), which operates novitheric.com.
  2. To contact the Promoter, please use the details on our Contact Information page.

2. Promotion period

  1. The Promotion applies to orders placed from the date this page is published until 23:59 Singapore Time (SGT) on 30 November 2026 (the "Promotion Period").
  2. Orders placed after the Promotion Period ends do not qualify, even if a gold card is found in the box.

3. Eligibility

  1. The Promotion is open to customers aged 18 or over with a delivery address in Singapore.
  2. A qualifying purchase is an order for the TriCore Back System (single unit or Two-Pack) placed on novitheric.com during the Promotion Period. Orders through other retailers or marketplaces do not qualify.
  3. Single and Two-Pack orders have the same chance of containing a gold card. A Two-Pack order counts as one order.

4. How gold cards are distributed

  1. Gold cards are placed at random at our warehouse in approximately 1 in every 100 TriCore boxes.
  2. Because placement is random, the Promoter does not guarantee a set number of winners or that any particular order will contain a gold card.
  3. No purchase increases your chance beyond that of any other qualifying order.

5. How to claim

  1. If you find a gold card in your box, scan the QR code on the card and follow the instructions.
  2. You will need to provide your order number and a clear photo of the gold card.
  3. Claims must be made within 30 days of the delivery date of the order. Late claims will not be accepted.
  4. Only the original purchaser named on the order may claim. Gold cards are non-transferable and cannot be sold or exchanged.
  5. Each gold card can be claimed once only.

6. The refund

  1. A valid claim entitles you to a refund of the amount you actually paid for the products in that order, after any discounts applied. Delivery is free, so there are no shipping charges to refund.
  2. The refund is made to the original payment method. We aim to process it within 24 hours of verifying your claim. The time for the funds to appear depends on your bank or card provider.
  3. You keep the TriCore device(s) and the digital guides. You do not need to return anything.
  4. There is no cash alternative, and the refund cannot be exchanged for credit, other products or any other benefit.

7. Interaction with returns and the 90-day guarantee

  1. An order that has been refunded under this Promotion cannot also be refunded under the 90-day Results-or-Refund guarantee or our returns policy.
  2. If an order has already been refunded under the guarantee or returned, no Golden Ticket claim can be made for that order.
  3. The 1-year warranty continues to apply to devices from a refunded Golden Ticket order.

8. Exclusions

  1. Orders that are cancelled, returned, refunded, or subject to a chargeback or payment dispute are excluded.
  2. If a chargeback or dispute is raised after a Golden Ticket refund has been paid, the Promoter may recover the refunded amount.

9. Fraud and void claims

  1. Claims that are copied, altered, forged, incomplete, illegible or made in breach of these terms are void.
  2. The Promoter may verify any claim, including by checking order records and card serial details, and may refuse a claim where it reasonably suspects fraud, tampering or misuse.
  3. The Promoter may recover any refund paid on a claim later found to be invalid.

10. Nature of the Promotion

  1. The Promotion is a promotional rebate offered on qualifying purchases of the TriCore. It is not a lottery, and no separate entry fee or payment is charged to take part.

11. Changes, decisions and liability

  1. The Promoter's decision on any matter relating to the Promotion is final, acting reasonably.
  2. The Promoter may amend, suspend or end the Promotion if circumstances beyond its reasonable control require it. Any change will be posted on this page and will not affect valid claims for orders already placed.
  3. To the extent permitted by law, the Promoter is not liable for any loss arising from taking part in the Promotion, except where caused by its negligence or where liability cannot be excluded by law. Nothing in these terms affects your statutory rights, including under the Consumer Protection (Fair Trading) Act.

12. Personal data

  1. Personal data provided in a claim is used only to verify and process the claim, in line with our Privacy Policy.

13. Governing law

  1. These terms are governed by the laws of Singapore, and the courts of Singapore have non-exclusive jurisdiction.